Refund Policy

Last updated: 10/19/2025

1. Introduction

Refunds for orders placed via Belanzy are handled directly by the business (restaurant, café, or merchant) where the order was placed.

2. How Refunds Work

• Customers must contact the business directly for any refund requests.
• Businesses can process refunds through their Stripe dashboard or via Belanzy’s staff dashboard.

3. Exceptions

Belanzy is a technology provider. We are not responsible for food quality, preparation, or service issues.

4. Contact

If you believe a business is not responding to refund requests, please contact our support team.